Equality Advisory and Support Service

The service is aimed at individuals who need information, advice and support on discrimination and human rights issues and the applicable law, particularly when this is more than other advice agencies and local organisations can provide.

The contact details for the service are:

Phone: 0808 800 0082

You can email using the contact form on the EASS website.

Also available through the website are BSL interpretation, web chat services and a contact us form.

Post:
FREEPOST
EASS HELPLINE
FPN6521

Opening hours:

9am to 7pm Monday to Friday
10am to 2pm Saturday
closed on Sundays and Bank Holidays

The EASS is commissioned by government and works with other advice organisations and with the Equality and Human Rights Commission.

The Commission is unable to respond to individual enquiries for advice and support as this is the role of EASS. If you are unhappy with the service EASS has provided please follow the EASS complaints process.

The EASS can:

• give bespoke advice to individuals across the whole of Great Britain on discrimination issues
• explain legal rights and remedies within discrimination legislation, across the three nations
• explain options for informal resolution and help people to pursue them
• refer people who cannot or do not wish to go down this road to conciliation or mediation services
• help people who need or want to seek a legal solution by helping to establish eligibility for legal aid and, if they are not eligible, to find an accessible legal service or to prepare and lodge a claim themselves

But it cannot:

• provide legal advice
• provide representation in any legal proceedings
• provide advice on court or tribunal procedures once a claim has been issued
• advise on the strength of a case or the evidence needed to prove a case
• provide advice to employers
• provide advice to solicitors and other professional advisors