Contacting us about a legal issue

If you want to ask us for assistance with an issue, then how you do this depends on who you are.

Individuals who wish to have their issue assessed should call the Equality Advisory Support Service (EASS).

The EASS receives calls from individuals and works with advice agencies and other organisations who make referrals to it.

It provides information, assistance and support (but not legal advice or representation) to individuals across England, Scotland and Wales about discrimination and human rights issues and the law.

If the EASS view the facts as being of interest to us, they will refer the matter to us for further scoping. We will then decide whether to offer support. The EASS could, alternatively, refer you to another agency who might be better placed to help you.

It is important to contact the EASS as soon as you feel you might have an issue, as it will take time to decide if you have a legal issue of interest. As courts and tribunals have strict time limits, any delay could have serious consequences.

Legal representatives should call the Legal Helpline (Monday to Friday, 9am to 5pm).

England: 0161 829 8190

Wales: 029 2044 7790 

Scotland: 0141 228 5990

The Legal Helpline can also be contacted at regulatory.request@equalityhumanrights.com and for Scotland: legalrequestscotland@equalityhumanrights.com.

Please bear in mind that securing assistance will normally take longer than four weeks, so we ask that you contact us as soon as you can.

It would help us if you could look through our business plan and litigation and enforcement policy before contacting us about a case.