How to report an inaccessible public sector website

Regulations mean that public sector organisations have a legal duty to make sure their websites and apps meet accessibility requirements.

All public sector websites must follow the regulations from 23 September 2020.

If you have a complaint about an inaccessible public sector website, you should contact the Equality Advisory Support Service (EASS).

We (the Equality and Human Rights Commission) are the body responsible for enforcing the regulations.

Complaints will be escalated to us by EASS if they cannot be resolved. 

For more information please see the government guidance.