How to report an inaccessible public sector website

Published: 18 September 2020

Last updated: 18 September 2020

What countries does this apply to?

  • England
  • Scotland
  • Wales

Regulations mean that public sector organisations have a legal duty to make sure their websites and apps meet accessibility requirements.

All public sector websites must follow the regulations from 23 September 2020.

If you have a complaint about an inaccessible public sector website, you should contact the Equality Advisory Support Service (EASS).

We (the Equality and Human Rights Commission) are the body responsible for enforcing the regulations.

Complaints will be escalated to us by EASS if they cannot be resolved. 

For more information please see the government guidance.

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Advice and support

If you think you might have been treated unfairly and want further advice, you can contact the Equality Advisory and Support Service (EASS).

The EASS is an independent advice service, not operated by the Equality and Human Rights Commission.

Phone: 0808 800 0082
 

Or email using the contact form on the EASS website.
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Call the EASS on:

0808 800 0082